Brent has significant experience working within the disability, hospitality, health and telecommunications sectors. With with a rich commercial and product development background, Brent specialises in leveraging human-centred design principles to lead others in the creation, delivery and optimisation of innovative, accesible and inclusive service experiences.

Brent partners and collaborates with clients, leaders and staff to research, co-design, implement and embed solutions closely aligned to client needs, delivering holistic services and driving operational excellence.

His passion lies in delivering integrated business solutions that take stakeholders on the co-design journey, unlock hidden value, and optimise the customer experience through personalisation and ease of user engagement.