Get Skilled Access (GSA) is committed to ensuring the safety and wellbeing of children and young people and therefore welcome feedback on our services relating to them. To provide comment or make a complaint, please follow the below instructions:
To make a comment or complaint
The Complaints Process
When a complaint has been made, the matter will be assigned to a senior GSA Manager who will establish communication with you to further understand what has occurred.
Relevant matters will then be escalated to the CEO, or an alternate individual assigned to review the evidence provided, who will outline an action plan toward resolution. Once an outcome has been determined, you will be notified.
Where a violation of the law is in question, the appropriate authorities will be notified.
Get Skilled Access is committed to managing complaints in a timely fashion and will keep you updated throughout the process.