Real life disability experience
delivered by real life people
with disabilities

About us

Founded, owned and operated by Paralympic Gold Medalists Dylan Alcott and Nick Morris, Get Skilled Access (GSA) is a training provider born out of real-life experiences faced by Australians with disability and accessibility challenges in their everyday interactions with major businesses and governments. Dylan and Nick recognised the need to break the outdated paradigms of disability and accessibility customer service training.

Improving accessibility is an investment. Our training courses for governments and organisations transform your staff into accessibility and disability customer service professionals - purposefully, and profitably.

Training with
the best

Paralympians are Australia’s highest profile people facing accessibility issues and challenges through their disabilities every day.

That’s why Get Skilled Access has partnered with Paralympians, to deliver first-hand a unique Accessibility and Disability customer service experience training program to governments and corporate Australia.

Dylan Alcott

OAM - Co-Founder and owner

Dylan’s sporting prowess has made him one of the most highly recognised Paralympians of recent times. As double-gold medal winner in wheelchair tennis at Rio 2016, GQ Sportsman of the Year 2016, 2016 Paralympian of the Year and 2016 Newcombe Medalist, Dylan is an engaging and highly in-demand keynote speaker dedicated to educating corporate Australia about bringing matters of disability and accessibility into the mainstream. A tireless advocate for changing perceptions about disability, Dylan is a true trailblazer.
Watch Dylan’s video profile

Kelly Cartwright

Get Skilled Access trainer

At only 15 years old Kelly’s leg was amputated due to cancer. Kelly’s determination saw her represent Australia at the Beijing Paralympics and seeing her win two medals London Paralympics. Kelly was awarded an Order of Australia Medal in 2014 and is proud disability advocate as the Get Skilled Access Brand Ambassador.
Watch Kelly’s video profile

Carol Cooke

Get Skilled Access trainer

3 x Paralympian Gold Medallist and 5 x World Champion in Para-Cycling, Carol has been named a ‘Member in the General Division (AM) of the Order of Australia for her Gold medal and her Philanthropic work. Since being diagnosed with Multiple Sclerosis in 1998, Carol has dedicated her working life to raising awareness and funds for MS. Carol lives with the philosophy that you must dare to face your fears.
Watch Carol’s video profile

Nick Morris

OAM - Co-Founder and owner

Experienced in projects large and small, Nick is a leading international and Australian accessibility consultant and expert, as well as a 1996 Paralympic Gold Medalist. Having drafted and executed accessibility plans for the Sydney and Beijing Olympics and Paralympics, Nick is currently working closely with the 2018 Gold Coast Commonwealth Games organising committee advising on matters of travel, venue, and accommodation.
Watch Nick’s video profile

The issues at hand

Over 4.3 million people in Australia have some form of disability. That’s one in five people. Governments and the corporate world needs to engage and cater for this demographic far better than current efforts.

Source: Australian Bureau of Statistics, 2015

35% of people with disability agreed that they saw themselves as ‘lost sales’ for organisations.

Source: Missing out: The business case for customer diversity, Deloitte and Australian Human Rights Commission, February 2017

On average, 1 in 3 people with a disability were positively influenced over the past 12 months by an organisation’s reputation as being supportive of people with a disability.

Source: Missing out: The business case for customer diversity, Deloitte and Australian Human Rights Commission, February 2017

People with a disability have a combined disposable annual income of around 54 million, a figure that is only set to increase with the ageing population.

Source: Missing out: The business case for customer diversity, Deloitte and Australian Human Rights Commission, February 2017

Our process

Get Skilled Access offers corporate and government customer service training tailored to suit your organisations needs. The GSA team undertake a strategic review including mystery shopper programs to prepare a comprehensive customer service training plan recommendations, supported by a blend of face-to-face and online training solutions.

Learn more about our process and training options

Review and audit of frontline staff including "mystery shopper" programs to determine your organisations customer service metric.

Our team hold a series of one-on-one interviews with all team members across all areas of accessibility and disability service lines.

All data and feedback is collated resulting in a comprehensive strategic recommendation on how to implement best practice and improve customer service levels through the GSA training program.

GSA's unique customer service training is implemented organisation wide via either F2F, digital or a blend of both.

Is your organisation accessibility &

disability customer service ready?

Government

Retail

Banking

Airlines

Transport

Security

Hospitality

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Tourism

sport

Sport & Rec

Governments must broaden their engagement with the disabled community and promote inclusion.

Our foundation partners

Get in
touch

ADDRESS

Level 5
570 St Kilda Road
Melbourne VIC 3004