Creating accessible and inclusive environments is more than a compliance exercise. It’s an opportunity to strengthen your organisation, improve experiences for customers and employees, and unlock new opportunities for growth.
GSA provides practical accessibility and disability inclusion advice shaped by your organisation’s needs, priorities and goals. We work alongside your team to identify barriers, strengthen existing practices and develop solutions that are relevant, achievable and sustainable.
Our advisory services support corporate organisations, government departments and small businesses across all sectors and stages of accessibility and inclusion.
How we can support your organisation
Our accessibility and disability inclusion advisory services can include:
- Providing strategic advice to remove barriers and embed accessibility and inclusion across organisational culture and operations
- Supporting the design and development of accessible and inclusive products and services
- Reviewing, strengthening and developing disability-related policies and processes
- Developing tailored disability inclusion resources
- Creating accessible marketing, communications and engagement guides and frameworks
The scope of our work is tailored to the outcomes you want to achieve.
The value of accessibility and disability inclusion advice
Gain Insights Informed by Lived Experience
Accessibility and inclusion are more effective when it reflects the experiences of people with disability.
Lived experience is at the heart of our work. Our advisors combine lived experience of disability with professional expertise to help organisations identify barriers, understand their impact and make better-informed decisions.
Bridge the Gap Between Assumption and Experience
An organisation’s perception of accessibility may not always reflect the experiences of its employees or customers.
Research from Accenture found that while 67% of leaders believed their workplace technology and culture supported employees with disability, only 41% of employees with disability agreed.
Recognising these gaps helps organisations move beyond assumptions and focus their efforts on making a meaningful difference.
Drive Better Business Outcomes
Accessible and inclusive organisations are better positioned to attract and retain talent, improve employee and customer experiences, strengthen relationships and reach more people.
We help turn accessibility and inclusion goals into practical actions that can be embedded across your organisation.
Our approach
We take a collaborative, solutions-focused approach to accessibility and disability inclusion.
We begin by understanding your organisation, the challenges you are addressing and what you want to achieve.
Our consultants review relevant practices, policies, services or experiences and work with your team to identify opportunities for improvement. Recommendations are grounded in your operating context, rather than applying a standard approach.
We create space for honest conversations, questions and different perspectives.
By combining professional expertise with lived experience of disability, we provide advice that is practical, evidence-based and focused on real outcomes and sustainable solutions.
Case study: Ticketmaster
GSA worked with Ticketmaster to review and strengthen accessibility across its customer experience, operations and organisational practices.
Frequently asked questions
What are accessibility and disability inclusion advisory services?
Accessibility and disability inclusion advisory services help organisations identify and remove barriers affecting employees, customers and communities with disability. This can include advice on organisational strategy, policies, processes, communications, products, services and customer or employee experiences.
How can a consultant support our organisation?
Our consultants can review your current approach, identify areas for improvement and provide practical recommendations based on your organisation’s priorities and operating environment.
GSA can support a specific project or work with your organisation across a broader accessibility and disability inclusion program.
Are advisory services only for large organisations?
No. We work with organisations of different sizes and across corporate, government, not-for-profit and community settings.
The scope of the work is tailored to your organisation, the goal you are trying to achieve and the resources available to implement change.
What is the difference between accessibility and inclusion?
Accessibility is about identifying and removing barriers so people with disability can access and participate in workplaces, services, products and experiences. Inclusion is broader. It considers whether people feel welcomed, respected, represented and able to participate fully. Accessibility is an essential part of creating inclusion.
Where should our organisation start?
You do not need to have a complete accessibility strategy before speaking with us. We can help you understand your current position, identify priorities and determine practical next steps. This may begin with a specific challenge, a review of existing practices or a broader conversation about your accessibility and disability inclusion goals.