Our Process & Training Options
Lead your organisation in disability
& accessibility customer service
Imagine a staff so attuned to their customers, they can anticipate a question before it is even asked. At such a level, they’re no
longer merely attendants. They’ve become your organisation’s accessibility experts: true customer service leaders in this space. That’s the aim
of our core offering: a custom-built customer service-training course for government departments and organisations, designed to help your staff
improve accessibility outcomes.
Strategic review
Sometimes it pays to have someone break accessibility down for you, and take you step-by-step through why it matters, and where small changes
can have an outsized impact. That’s why GSA undertakes a detailed strategic review, to assist businesses and governments in redefining
their approach to disability and accessibility customer service.
Customer service training
We all have different needs. So do businesses and government departments. And since there’s no such thing as one-size- fits-all approach, we’ve
invested in creating our customised training solution around the requirements of a range of different sectors. We’re talking about a purpose-built
customer service training course for governments and businesses, designed to help your staff improve accessibility outcomes.
Accredited courses
Education IS opportunity.
That’s why GSA, in partnership with Registered Training Organisations (RTOs) Lennox College (NSW) and XSEED (VIC),
can offer a number of accredited courses. Through our RTO partners, government-assisted funding may be accessible depending on eligibility
criteria, including:
- Cert III in Individual Support
- Cert III in Health Support Services
- Cert IV in Disability
- Cert IV in Human Resources
