Get Skilled Access Pty Ltd (“Get Skilled Access”, “GSA”, “we”, “us”, “our”) is committed to protecting the privacy of individuals and handling personal information in a transparent, respectful, and responsible way.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to personal information collected by GSA in the course of our work, including through our website, programs, services, events, training, recruitment activities, and communications.
In some circumstances, we may provide additional privacy notices (for example, for specific events, programs, or recruitment activities) which operate alongside this Policy.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples of personal information we may collect include names, contact details, organisational details, employment information, and information provided through forms, surveys, training platforms, or correspondence.
“Sensitive information” is a subset of personal information and includes information about an individual’s health, disability, cultural background, racial or ethnic origin, or other information protected under the Privacy Act.
GSA may collect sensitive information in limited circumstances, including where individuals choose to disclose such information (for example, to support accessibility, inclusion, or participation in our programs). Disclosure of sensitive information is always optional, unless required or authorised by law.
We only collect and use sensitive information:
with an individual’s consent; and/or
where it is directly related to our services or activities; and
where required or authorised by law.
GSA works directly with children and young people as part of our programs, education, and community initiatives.
Where we collect personal information relating to children and young people, we take additional care to protect their privacy and safety. This may include obtaining consent from a parent, guardian, school, or authorised organisation where appropriate.
We may collect personal information in a number of ways, including:
when you contact us by phone, email, or online forms;
through our website and digital platforms;
when you participate in our programs, training, events, or consultations;
through surveys, feedback forms, or research activities;
during recruitment or engagement processes; and
from third parties where authorised or required (for example, partner organisations or referrers).
Where reasonable and practicable, we collect personal information directly from you.
We collect, hold, use, and disclose personal information for purposes including:
delivering our services, programs, and training;
responding to enquiries, feedback, or complaints;
supporting accessibility and inclusion requirements;
managing relationships with clients, partners, and stakeholders;
administering events, workshops, and webinars;
recruitment and engagement of staff and contractors;
monitoring and improving our services and digital platforms;
meeting legal, regulatory, and reporting obligations; and
communicating information about our work, services, and updates (where permitted).
We may disclose personal information to trusted third parties who support our operations, such as professional advisers, technology service providers, event partners, and program delivery partners, where required to carry out our activities.
We do not sell personal information.
GSA may use personal information to share updates, resources, newsletters, or information about our services and programs.
You can opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly. Opting out of marketing communications will not affect essential communications related to services or programs you are involved in.
GSA uses a range of digital tools and systems to deliver our services and manage our operations. These may include:
our website (built on WordPress);
learning management systems (LMS);
customer or contact management systems (CRM);
email communication platforms (such as Mailchimp);
analytics and reporting tools (such as Google Analytics and Google Tag Manager); and
advertising and campaign tools (including platforms such as LinkedIn).
These tools may collect information such as usage data, IP addresses, device or browser information, and interaction data. This information is used to improve our services, communications, and digital experience.
We take reasonable steps to ensure that third-party service providers handle personal information securely and in accordance with privacy obligations.
GSA may take photographs or video recordings at events, workshops, training sessions, or other activities for communication, reporting, and promotional purposes.
We seek consent where appropriate and take care to ensure imagery and recordings are used respectfully and in line with our values. If you have concerns about the use of images or recordings involving you, you can contact us at any time.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and organisational safeguards appropriate to the nature of the information we hold.
Access to personal information is limited to those who need it to perform their role or provide services.
When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, or incomplete.
Requests can be made by contacting us using the details below. We may need to verify your identity before responding. In some circumstances, access may be restricted as permitted by law.
If you have concerns or complaints about how GSA handles personal information, you can contact us using the details below. We aim to respond to privacy complaints in a timely and respectful manner.
If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
For privacy enquiries, access requests, or complaints, please contact:
Get Skilled Access (GSA):
You can also contact us via the Contact Form on the Get Skilled Access website.
I understand that my data will be hold securely in accordance with the Privacy Policy
Get Skilled Access is committed to ensuring digital accessibility for people with disability. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Our site is designed using the Web Content Accessibility Guidelines (WCAG). We welcome your feedback on the accessibility of our site. Please let us know if you encounter problems via email or phone.
